Customer Portal Terms
The customer portal is an optional account service for authorized Exterior 911 customers. Portal availability may remain disabled until required production communication and account-recovery services are configured.
Authorized access
Portal access is limited to verified accounts and properties connected to an active, authorized customer relationship. One account may include multiple properties only when Exterior 911 has explicitly associated those properties with that customer.
Account security
Keep account credentials private, use a strong unique password, and notify Exterior 911 promptly if you suspect unauthorized access or incorrect property information. Do not attempt to access another customer’s records, files, estimates, invoices, or requests.
Portal information and actions
The portal may display service requests, property details, estimates, schedules, invoices, payment status, messages, or documents. A portal display does not change the written scope, price, due date, or approval status shown in the applicable estimate, invoice, or agreement. Online-payment actions appear only when the approved payment provider is enabled.
Suspension and help
Exterior 911 may suspend portal access to protect an account, investigate misuse, correct an authorization problem, perform maintenance, or retire an unavailable feature. For account help, email help@exterior911llc.com or call 608-287-9240.