Privacy Policy
This policy explains how Exterior 911 LLC handles information submitted through this website, the Request a Rescue form, customer communications, and the customer portal.
Information we collect
We may collect contact details, property addresses, requested services, scheduling preferences, access notes, photographs or files you choose to provide, estimate and invoice records, payment status, portal-account information, and technical information needed to operate and secure the website.
How information is used
Information is used to review requests, communicate with customers, prepare estimates, schedule and perform approved work, maintain service and accounting records, provide authorized portal access, protect the website, and meet reasonable business recordkeeping needs.
Service providers and payments
Exterior 911 may use service providers that support hosting, communications, file storage, accounting, and payments. When Square online payment is enabled, payment-card information is submitted to Square through its payment experience; Exterior 911 does not intentionally store complete payment-card numbers in this WordPress site. Information is not sold as a customer list.
Security, access, and retention
Reasonable administrative and technical safeguards are used, including access controls and protected storage for sensitive operational files. No internet service can guarantee absolute security. Records are retained for legitimate service, accounting, safety, dispute, backup, and operational needs, then removed or anonymized when no longer reasonably required.
Your choices
You may ask to review or correct your contact information, request account help, or raise a privacy concern. Some records may need to be retained when connected to completed work, accounting, safety, legal, or security needs.
Contact
Email operations@exterior911llc.com or call 608-287-9240 with privacy or account questions.